Hello!
Thanks for finding me! I’m Caroline, a design strategist who focuses on improving services and experiences for employees, grantees, and customers. But mostly, I’m a people-person. I love solving problems, using ethnographic research methods, creative facilitation, and systems-thinking to design solutions that keep people affected by a challenge or new opportunity, at the center.
SKILLS
People-centered tech solutions
I use empathy to understand the needs of a target audience and internal stakeholders. I act as a bridge between customer’s expectations and an organization’s capacity, creating concepts that increase customer engagement and efficiencies for organizations.
Creative facilitation
I design and facilitate the right approach (e.g. workshops, co-design sessions, sprints) to engage individuals and teams to identify new ideas and think strategically about how to solve hard problems.
Future visioning
I synthesize the needs of a target audience with an organization’s needs and help teams identify a “north star” to guide the future design of a service or experience. I help articulate future scenarios, prototype and prioritize concepts, and develop strategies that will drive change.
CASE STUDIES
Check out some of my projects!
College Summit for Facebook
Creating an identity for youth activators
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